Contact Centre Sales Management: OPPO Mobile

Contact Centre Growth: OPPO Mobile

In 2021 we gained the experience of offering dedicated support growing handset and accessory sales within Mobile Network Operator and Retailers within Contact Centre's within the UK.

The activities resulted in a 500% increase in run rate Y/Y, a market share of c. 12% and supported in winning the 'Manufacturers Field Team Of The Year' Award at The Mobile Industry Awards.

1. Partnership Management

   • Product Roadmap: Planning sessions with the network operators and retailers to present new products and proposed timelines.

   • Strategic planning: Opportunities to discuss activation plans and drive commitment with the network operators and retailers.

   • Review: QTR/YR end deep dive business review meetings to share successes and learnings for future operatons or projects.
     
     

     

   
   

2. Events

   • Product roadshow: From concept to design and delivery, our team managed the project of launching several key OPPO devices over a 24 month period that resulted in 8000+ staff interactions

   • New starter inductions: Our team have supported with training over 5000 brand new members of staff within the UK during our time working with OPPO.

     
     

     

     
     

3. Commercial

   • Briefings: We have constructed and delivered over 1000 121/team briefing sessions that have been unlocked after successful negotiation.

   • Advertising: On site and online (intranet) communication around key promotions, new products, incentives and more to support advisors with accurate information.

     
     

     

     
     

4. Training

   • Activity: Fun skill based games that drive product USP's and increase brand awareness. These have been designed and delivered by our team.

   • Classroom: Building and the delivery of engaging classroom based training

   • Virtual The utilisation of powerful software tools and studio setups to better deliver virtual training, our solution provided here supported our award win as it is market leading.

     
     

     

     
     

Customer Testimonials

Don’t just take our word for it—see what our satisfied customers have to say:

"Our sales increased by 500% y/y and our relationships within the contact centres had never been better. We launched over 10 devices into networks over this period and Andy designed and delivered a strategy that drove 'best in class' training and engagement." - Jen Wilcock, Head of Retail, OPPO